MORINAGA MILK

Privacy Policy

Privacy Policy of Morinaga Milk Industry Co., Ltd.

Morinaga Milk Industry Co., Ltd. (referred to as "Morinaga Milk") continues to strengthen its privacy protections by paying close attention to the procedures used to handle the personal information of its customers.

  1. Basic Policy for Personal Information Protection
    1. We appropriately collect, use, and provide personal information during our business activities in consideration of the content and scale of the businesses we conduct.
    2. To protect safety, we take measures to prevent and eliminate the risk of events such as any unauthorized access to, or any loss, destruction, falsification, or leakage of, personal information.
    3. We comply with laws and other norms concerning personal information.
    4. We continuously improve our compliance program.
  2. Collection of Personal Information
    When collecting the personal information of customers, Morinaga Milk notifies the customers in advance or announces the purposes for which the information will be used, or notifies or announces the same promptly after the information is obtained. When we receive opinions, offers, or other communications from our customers by telephone, we may record the telephone conversations to understand the contents accurately.
  3. Use of Personal Information
    • 1）Personal information that has been lawfully collected may be used by Morinaga Milk for the following purposes.
      1. ①To inform customers about Morinaga Milk products and services
      2. ②To deliver Morinaga Milk products and product samples
      3. ③To conduct questionnaires about the products and services of Morinaga Milk
      4. ④To deliver campaign prizes for customers
      5. ⑤To conduct childcare counseling and surveys on parenting
      6. ⑥To introduce Morinaga Gyunyu Milk home delivery center
      7. ⑦To respond to customer inquiries, opinions, offers, etc.
      8. ⑧To formulate future responses to inquiries, opinions, offers, etc. received from customers in the past
      9. ⑨To conduct questionnaires about Morinaga Milk's responses to inquiries, opinions, offers, etc.
      10. ⑩To introduce Morinaga Milk products and services that have been improved based on customer opinions
      11. ⑪For the recruitment of employees, etc.
      12. ⑫When Morinaga Milk performs operations entrusted by a business partner
      13. ⑬To confirm the existence and content of a contract between a customer and a Morinaga Gyunyu Milk home delivery center
    • 2）Personal information of a customer that has been collected lawfully by Morinaga Milk will not be used beyond the aforesaid purposes of use without the consent of the customer.
  4. Protection and Management of Personal Information
    Morinaga Milk will strictly manage the personal information of its customers. Morinaga Milk will take necessary and appropriate safety measures to protect personal information from loss, destruction, unauthorized leakage outside the company, tampering, or unauthorized access by third parties. Morinaga Milk will not provide the personal information of its customers to any third parties without prior consent, except in the cases described below:
    1. When Morinaga Milk is requested to disclose or offer personal information in accordance laws and regulations
    2. When personal information is required for the protection of human life, human bodies, or property, and the customer's consent is difficult to obtain
    3. When personal information is integral to measures to improve public health or promote the healthy development of children, and the customer's consent is difficult to obtain
    4. When personal information is required for cooperation with administrative agencies of the national government, local public entities, or contractors conducting the duties of the same as prescribed by laws and regulations, and there is a possibility that obtaining the consent of the customer would hinder the execution of the duties of those agencies, entities, or contractors.
  5. Inquiries About Personal Information
    Morinaga Milk may keep personal information for the following purposes.
    1. ①Personal information collected in a campaign targeting customers
      Purposes of use:
      1. To deliver prizes or respond to inquiries of customers who have applied
      2. For statistical purchase surveys as statistical information that does not identify individuals, such as surveys to clarify the distribution of product purchasing layers
    2. ②Personal information of customers who make inquiries, opinions, offers, etc.
      Purposes of use:
      1. To formulate future responses to inquiries, opinions, offers, etc. received from customers.
      2. To conduct questionnaires on Morinaga Milk's responses to inquiries, opinions, offers, etc.
      3. To introduce Morinaga Milk products and services that have been improved based on customer opinions.
      4. To use personal information as statistical information that does not identify individuals, such as information to clarify trends of inquiries, opinions, offers, etc.
    3. ③Personal information obtained during childcare counseling and nutritional counseling, personal information entered in product vouchers, etc., and personal information obtained from newspapers
      Purposes of use:
      1. To inform customers about Morinaga Milk products and services
      2. To deliver Morinaga Milk product samples
      3. To conduct childcare counseling and surveys on parenting
      4. To deliver product samples and information useful for families with children, such as information on childcare and childcare products
    4. ④Personal information of a person who applies for direct mail and mail magazine distribution services
      Purposes of use:
      1. To send direct mail and mail magazines
    5. ⑤Personal information collected from customers when they register with the Morinaga Milk website
      Purposes of use:
      1. To let the customers use our website
      2. To use the personal information as statistical information that does not identify customers using our website
    6. ⑥Personal information of customers who apply for products and product samples from the Direct Sales Group of the Customer Sales Department of the Customer Sales Supervisory Department
      Purposes of use:
      1. To deliver products and product samples fromthe Direct Sales Group of the Customer Sales Department of the Customer Sales Supervisory Department
      2. To send information about the products and services of the Direct Sales Group of the Customer Sales Department of the Customer Sales Supervisory Department
      3. To conduct a questionnaire on the products and services of the Direct Sales Group of the Customer Sales Department of the Customer Sales Supervisory Department
      4. To formulate future responses to inquiries from customers
    7. ⑦Personal information of customers who address inquiries, opinions, offers, etc. to the Direct Sales Group of the Customer Sales Department of the Customer Sales Supervisory Department
      Purposes of use:
      1. To formulate future responses to inquiries, opinions, offers, etc. received from customers.
      2. To conduct questionnaires about our responses to inquiries, opinions, offers, etc.
      3. To use personal information as statistical information that does not identify individuals, such as information to clarify the trends of inquiries, comments, offers, etc.
    8. ⑧Personal information provided by Morinaga Gyunyu Milk home delivery center
      Purposes of use:
      To confirm the existence and content of contracts between customers and Morinaga Gyunyu Milk home delivery center
    9. ⑨Personal information collected for employee
      Purposes of use:
      For recruitment
    10. ⑩Personal information of retirees
      Purposes of use:
      To respond to requests for the issuance of certificates of enrollment, etc.
  6. Contractor
    Morinaga Milk may outsource the handling of personal information. In this case, we will consign the handling to a trusted company after confirming that the company properly protects and manages personal information.
  7. Access History
    When you click on a specific URL on the Morinaga Milk website, that fact that you clicked on the URL is recorded in a system managed by Morinaga Milk. This information is mainly used to investigate the number of visits to our website, and not for personal identification.
  8. Cookies
    1. Cookies
      A cookie is a small file stored on the hard drive of your computer to track your browsing history.
      We can receive cookies from your computer if your browser is configured to send and receive cookies while you browse the Morinaga Milk website.
      Morinaga Milk uses cookies to provide better service. The cookies we use do not include information that identifies individual customers.
    2. Use of cookies
      The Morinaga Milk website uses technology based on "cookies" to enhance convenience for customers, to upgrade the website by statistically grasping how the website is browsed, and to optimize website displays and advertisement delivery to customers.
      Morinaga Milk posts advertisements on various websites on the Internet through third-party distributors such as Google and Yahoo! JAPAN. These third-party distributors will deliver advertisements based on information on past access to the Morinaga Milk website, with cookies provided by Morinaga Milk.
    3. Management of cookies
      You can disable (or enable) the sending and receiving of cookies used by third party distributors. The section below shows how to change the Cookies settings on the webpages of Google and Yahoo! JAPAN, two typical content distributors.
      • Google: Opt-out pagehttp://www.google.com/settings/ads to disable (or enable) the use of cookies by Google.
      • Yahoo!JAPAN: Opt-out page Access http://btoptout.yahoo.co.jp/optout/preferences.html to disable (or enable) the use of cookies by Yahoo! JAPAN.
        You can also disable (or enable) cookies and delete recorded cookies by changing the settings of your browser. Search the "Help" menu of your browser for instructions on changing the settings (the method varies from browser to browser).
        Note that some services of Morinaga Milk may not be available if you disable (block) cookies.
  9. Review of Privacy Policy
    Morinaga Milk will review and improve the content of its privacy policy on an ongoing basis. Please note that the content of this policy may change accordingly.
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