Behind the quality and food safety of Morinaga Milk's products are our high-quality raw materials and packaging materials, our quality and sanitation management system for materials and the employees who operate and implement quality control. Below we introduce some of the systems and professionals unique to Morinaga Milk.

The Guardians of Quality, Taste Panel Masters

In our pursuit of food safety, reliability and taste, Morinaga Milk introduced the Taste Panel Master System.

The Taste Panel Master is a certification unique to Morinaga Milk and it is only awarded to people whose palates are sensitive enough to discriminate in the slightest differences in the five tastes of the human tongue - sweetness, saltiness, acidity, sourness and umami - from abnormal tastes. (Umami, or savoriness, is one of the five basic tastes, along with sweet, sour, bitter, and salty. It was officially recognized at the first Umami International Symposium held in 1985.) Certified Panel Masters are responsible for checking and determining flavor problems that occur during the production process. If they sense something unusual during a check, no matter how slight, the production line is immediately stopped and the problem investigated.

Voice of the Customer Program

Every day at Morinaga Milk, we receive comments and opinions from our customers, input them into our Heartline database, analyze them and share them within the company.

In addition, we hold Voice of the Customer Meetings, attended by representatives from the Customer Service Office, as well as from the Research and Development, Production, Sales and Quality Control divisions. At these meetings, each and every customer opinion is reviewed and applied for making improvements in all product areas. Customer feedback has assisted us in making many improvements such as to container packaging and product displays, and is also used to improve and modify of our products.

Long-Life Production Methods

The Secret to Great Flavor and Long-Lasting Products
with long-life production techniques, the sterilization of the product is carried out separately from container sterilization, and then the product is filled and packaged in a sterile environment, ensuring excellent taste and long-lasting products with the use of preservatives. At present, these techniques are applied to a variety of our products, including milk, soft drinks, desserts and liquid foods, and long-life production methods are used to make products that not only reduce food waste in the home but also for convenient foods that can be used as emergency stores in case of disaster.